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FAQs

Answers to the questions we hear most.

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Questions, answered

Do you have a money-back guarantee?

Yes. If you are not completely satisfied we will refund your first order within 30 days — just get in touch.

How big are the bags?

Each bag holds 12 oz (340 g) of freshly roasted coffee, roughly 30–35 cups depending on how strong you brew.

Is this only available as a subscription?

No. You can order once, or subscribe and save. You can pause or cancel a subscription any time.

Where is your coffee sourced from?

From specialty-grade Arabica farms at high altitude, working directly with small-holder growers.

How should I store it?

Keep the bag sealed in a cool, dark cupboard. Avoid the fridge — moisture dulls the flavour.

Orders & shipping

When will my order ship?

We roast to order, so most orders ship within [1–2] business days of being placed. You will receive a tracking link by email as soon as it leaves us.

Can I change or cancel my order?

Email us within [2 hours] of ordering and we will do our best. Once an order has been roasted and packed we are unable to change it.

Subscriptions

Can I pause or skip a delivery?

Yes. Log in to My Account to skip, pause or cancel at any time — there are no minimum commitments.